Help center

Everything you need to know about our platform, security, and the digital asset market

Integration FAQs

How long does integration take?

You can onboard users in minutes. Full API integration timelines vary based on your customization needs, but our “out-of-the-box” tools are designed to accelerate your time to market significantly compared to building in-house.

Can I customize the user experience?

Yes. sFOX Connect is a white-label “invisible” engine. You maintain full control over the UI, UX, and client workflows while we handle the backend.

Do you offer technical support during integration?

Absolutely. We offer dedicated integration consulting and 24/7 customer service to ensure a successful launch.

Is there a sandbox environment for testing?

Yes, we provide a full-feature sandbox environment so you can test your integration safely before going live.

What API protocols do you support?

We support REST, WebSocket, and FIX APIs, giving you the flexibility to build everything from simple mobile apps to high-frequency trading platforms.

Security FAQs

How are my assets protected in the event of bankruptcy?

Your assets are held in a Wyoming Division of Banking-regulated trust company. This structure is “bankruptcy remote,” meaning client assets are legally segregated from sFOX’s operational funds and creditors.

Does sFOX carry insurance?

Yes, we carry over $200M in insurance coverage, provided by leading syndicates like Lloyd’s of London.

Are client assets commingled?

No. We provide unique, segregated wallets with unlimited deposit addresses for your users, ensuring clear separation of funds.

What security audits does sFOX undergo?

We are SOC II Type I compliant and undergo regular third-party security, BSA/AML, and financial audits.

How do you secure private keys?

We use distributed key management and multi-party computation (MPC) technology to eliminate single points of failure.

Compliance FAQs

Who handles KYC and AML checks?

sFOX can handle the heavy lifting. We can take on the KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, conducting thorough verification and ongoing monitoring.

What jurisdictions does sFOX support?

We currently support operations in 45+ countries and 47 U.S. states, allowing you to scale globally.

Is sFOX a regulated entity?

Yes. We are a U.S.-based, FinCEN-registered Money Services Business (MSB) and a Wyoming-chartered Trust Company.

How do you handle changing regulations?

Our platform automatically updates to reflect local regulatory requirements, saving you the resources required to track global compliance changes manually.

Do you screen for sanctions?

Yes, our compliance stack includes automated sanctions screening as part of the identity verification process.

Finance FAQs

How quickly do trades settle?

We offer instant trade settlement. There are no hold times for deposited crypto or fiat, allowing for immediate re-trading or withdrawal.

Do you support fiat currency transfers?

Yes. We provide global on/off ramps with access to U.S. and international banking rails for seamless fiat transfers.

What kind of reporting do you provide?

We provide comprehensive daily reporting, post-trade analytics, and transaction history that is tax-ready for both you and your clients.

Can I manage multiple client accounts?

Yes. Our architecture supports sub-accounts and separately managed accounts (SMAs), making it easy to service individual and business clients with distinct permissions.